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Guarantee - Shipping & FAQ's

 

Old Orchard Beach Luxury Fine Art print pieces by Thomas Schoeller


 

Ordering & Shipping Info

My Fine Art print formats can be purchased directly from individual image pages. This website is https Secure and designed for a smooth effortless transaction. 

Order by Phone 

If you prefer to order by phone. I can be reached at 860-671-0263. Be sure to leave your name and phone # if I'm unavailable to answer immediately. Procuring your fine art piece(s) by phone allows me to offer a free consultation and answer any questions you may have about my work or a print format. 

General Shipping Information

  •  Standard Ground is FREE for orders shipped to Lower 48 USA state destinations.
  •  2nd Day Air is an extra cost option
  •  International Shipping Orders may incur additional taxes and duties depending on destination. Shipments outside the USA are charged at full cost. Allow a minimum of 2-3 business days to provide you with a shipping cost estimate. I'll email you to verify the full details of your order and Ship To address. 
  • Once you approve the shipping fee's, I'll email an Invoice to you. Payments MUST be in USA dollar funds only!  Only after your payment is verified, I will then begin to process the order.

Damage Claims and Important Carrier Requirements

Shipping - Handling Damage Claims If your package is visibly damaged during transit DO NOT accept it. Otherwise, carefully inspect your packaging prior to accepting for any visible signs of wear on the shipping container no matter how minor, and simply make a note with the carrier so they can document it.

Carrier Requirements: Very important! Any damage to my artwork that occurs during shipment is eligible for a replacement, however, be sure to note: Due to shipping carrier requirements this must be reported back to me within 36 hours of arrival, NO EXCEPTIONSThe shipping agent notifies me of the exact moment, time and date the package arrives at your destination.

Proof of Damage: Provide me with clear/sharp photographic images showing the handling damage to the artwork after you notify me.  Once approved, a replacement will be placed into production and shipped out to you. Depending on what print medium you ordered, you may be required to repackage the damaged artwork in the exact same manner and packaging for return.

Inspect your Thomas Schoeller Fine Art prints once they arrive

 

Carefully inspect your shipment contents and report ANY shipping/handling damage to me within 36 hours of arrival


 

Frequently Asked Questions 

 

What Are the Biggest Advantages to your HD Plaques and HD Acrylic Mounted Print Formats?

Both my Plaque Mounted and Acrylic mounted pieces offer a combination of durability, museum grade archival quality and almost a "three-dimensional appearance" along with unmatched beauty.  They come to your home ready to hang the moment you unpack them. With proper lighting, these amazing wall mounted print technologies are simply unmatched. In addition, they are easily cleaned with a soft, damp cloth. Both HD Acrylic and Plaq Mounted printed artworks are fully encapsulated behind a UV protectant covering that protects them from the harmful effects of sunlight, dust, and even the occasional fingerprint smudge. In the case of my Acrylic format, prints are encapsulated behind 1/4" crystal clear acrylic sheets cut and diamond polished to perfection.

Another huge advantage is there is NO visible framing, heavy brittle glass or distracting matboard. This also reduces the investment, as well as the weight. Recessed float frame hardware is mounted behind the pieces for a clean and modern appearance, and a french cleat hanging solution assures you of a secure wall mount and perfectly level display all the time. This mounting application is called a Float Mount, which stands the art piece about 3/4" off the wall creating that unique floating appearance.

Can I bring my HD Acrylic Mounted Fine Art pieces to be externally framed?

Absolutely. Any qualified local art framing studio can handle this for you. Our HD Acrylic mounted format looks wonderful when paired with traditional frames. Read my suggestions here in Framing Acrylic Prints    You will not require the recessed float mount frame attached to the rear of the Acrylic of Plaque format pieces. Also, there is no need to mount, add a mat or place glass in front of my HD Acrylic or Plaque Mounted pieces. Just ask them to drop it into a frame of your choice, and you are done!  Our Plaq Mounted format, on the other hand, is NOT intended to be framed since they have a beautifully beveled and custom finished edge treatment!

 Plaque Mounted Print placed into a traditional frame

Above image shows a PlaqueMounted Piece in a traditional frame with a cloth liner

 

What is the best way to illuminate the Artwork at home for that Professional Gallery Look?

This is a GREAT question asked by clients and yes, properly illuminating my large format pieces in your home makes an impactful difference. My Acrylic glass pieces and my Plaque-Mounted pieces have phenomenal vivid colors and details that really come to life when combined with the best lighting methods. If you can install simple track lighting or an Art light fixture this is always the best start. If you have a track that accepts low voltage 2-pin socket bulbs you can purchase SoLux Bulbs which may be the ultimate solution. Otherwise, traditional screw-in track bulbs or even ceiling mounted recessed lights will accept LED bulbs.  With LED's, the artwork can truly be seen and appreciated as it was intended.   

Proper track lighting for illuminating Thom Schoeller print formats on walls

Above is typical track lighting which can accommodate LED bulbs

What About Large-Scale Decor Projects? 

If you have a large scale project I would be pleased to offer my personal assistance over the phone to complete your vision. I've worked with Art project managers for corporate interior designers, and have vast experience with nature-inspired Eco-art therapy pieces needed in Healthcare facilities and Spas.

Thom, do you have a page on Facebook?

Short answer, yes!  The link is found right here on the very bottom of this page. Feel free to Like and Follow, use messenger to contact me or provide feedback on my new works!

Am I represented by Dealer or Commercial Art Galleries?

No, I am not represented by a Commercial Gallery, and this is my choice. Traditionally, gallery representation has been a rite of passage for artists. Many commercial /dealer gallery owners would love to make you believe that is still the case. The facts are, traditional dealer/commercial art galleries have been closing their doors since 2006, and that number has increased significantly since 2015.

     - Photography and Commercial Art Dealer Galleries Don't Mix

I have found that my specific genre of work, Fine Art Nature photography, and "art dealer galleries" don't always make a good pairing. Experience has taught me Dealer art galleries are less than enthusiastic when it comes to marketing and promoting the genre. They have not stayed fluent with modern advances of high-definition/ high-resolution Fine Art print mediums or what goes into creating a beautiful print.  I prefer to be available for clients to speak directly with me in person, allowing them to hear and see my enthusiasm for what I do. 

I've discussed this at length with numerous colleagues in the Fine Art photography industry. In the end, we all agree that dealer and commercial galleries do not keep up with the modern day print medium technologies that professional nature & landscape photographers use for creating amazing display pieces. How have we reacted?  More and more of us are establishing our own Fine Art Galleries to feature our own work.     

 

Do you offer Frames and Matts on your website?  

Choosing a frame, liner and mat color for a photographic print should be done in person by the owner of the print. I recommend you bring you're Print only to a local qualified art framing gallery for this. 

Do I Offer Canvas Gallery Giclee' Wraps? 

No, I do not make this option available on my website. Canvas gallery wraps simply do NOT meet my high standards of a fine art print display. I've never been 100% satisfied with this method and I feel it is extremely outdated print technology. 

 

Do you photograph events, weddings, portraiture or product/food?

Nope, just not my passion man. I love nature, mountains rivers, and waterfalls. Sunrise and sunsets, alpine lakes and nautical coastline destinations. Those are scenes that deeply inspire me, and I've always been emotionally moved by beautiful natural scenery. I am what you would call a Lone Wolf and I enjoy my solitude and zen moments of silence, probably the same as countless other outdoor nature photographer do! 

I do surprisingly enjoy another genre of photography which allows me to express myself as well as challenging myself, and that genre is commonly called Street Photography. I prefer to describe it as a dose of daily life mixed in with candid images of regular and interesting people just going about their mundane daily lives. I enjoy urbex photography as part of this genre, looking for components and abstract visions as well as light and shadow interaction.

My outdoor adventures to wilderness destinations require planning and proper timing, therefore a great deal of time exists between my travels. Summer wildflower blooms and unfrozen alpine lakes are short-lived in the Rockies and Cascades Ranges and autumns colors are but a fleeting moment. I may only be able to plan out 5 or 6 significant extended photo sessions for making Fine Art Nature imagery each year. My street photography fascination fills my schedule!

Urbex and Daily life photography also keep my skills and senses sharp as I'm always needing to make sudden adjustments to aperture settings or to capture motion blur with longer shutter speeds. I mostly work in B&W which is a unique perspective when compared to the vibrant colors I seek in nature photography. 

Yes, I use a much different photography gear for this niche. I've fallen in love with Fujifilm X cameras, particularly the X-T2. I often need to be discreet and not stand out, the Fujifilm X series is smaller and lightweight which allows me to do just that.

 

 

 

Thom Schoeller's personal Satisfaction guarantee for his Luxe print products

MY GUARANTEE

I am absolutely committed to providing you with a wonderful personal service experience and very high-quality Fine Art print products. I have shipped art prints to over a thousand happy clients throughout the USA, Canada, Australia, and Europe. Of course, I look forward to having many more join them. That being said, you can rest assured I will treat you right and will work to ensure your satisfaction. 

Our Full 1-Year Workmanship & Quality Guarantee for Premium Luxury Print Formats

I firmly stand behind the workmanship and quality of my Premium Luxury HD Acrylic Gallery mounted prints, ChromaLuxe MetalPrint photo panels, and HD Plaque mounted pieces with a Full 1-year guarantee. These are the ultimate in fine art photographic display options, period. They are archival quality and I work exclusively with the best professional print labs in the USA to handcraft each custom order.

Hanging Systems Alterations Policy

I recommend using the hanging systems offered on my website. If my pieces are altered or modified in any manner, that will void the 1-year guarantee. Never alter any float mounted piece by adding a wire-hanger!

Cleat wall hanging solution by Thom Schoeller photography

My HD Acrylic and Plaque Mounted pieces are float mounted with hidden recessed cleat hanger framing. Altering this voids my guarantee

 

A poster proof is only half the cost of my Print Only option - available at 24" maximum dimension

 

Loose prints, aka "Print Only" Option, are shipped without a frame or mat in a shipping tube.

 

Print Quality -  Defects 

Print Quality and Defects  Contact me within 2 days of receiving your order. It is very important that you carefully inspect your piece in good light when it arrives. If the issue is workmanship quality or defect related, I'll provide a replacement. I require clear and sharp photos and an explanation of the defect to approve a claim. Once approved, a replacement goes into production and is shipped right out.  

Photographic paper prints (Print Only) are not returnable or refundable once you have them mounted, framed or placed into a frame

Poor Illumination on your new artwork is NOT a Defect or Quality Issue:   The most beautiful art pieces displayed in less than ideal lighting can always look bad. As luminous as my Premium prints are, they still require proper lighting to look best. I cannot guarantee your indoor lighting quality, so do not judge the detail and overall quality of the piece until you are able to view it in proper lighting or outdoors in bright light.

 

General Returns Policy

If you are not happy for reasons outside of and beyond the "Quality & Workmanship" guarantee (stated above) I do have a 15-day return policy.  

If - within 15 days of owning any piece you are unhappy, for reasons beyond a defect, shipping damage, quality or appearance issues, and you did not alter or modify the piece in any manner I will accept the return under the following terms. Keep in mind, there may be an instance where this may not apply, but that is taken by individual case. 

  • The patron is responsible for shipping and handling fees for returned merchandise. 
  • Returned merchandise must be repackaged in the same shipping carton they arrived in. These cartons are specifically designed for safe artwork transport.
  • Returned merchandise should be insured for its full value 
  • Ordering the "incorrect size" for your application is not the fault of the merchant. Every piece that ships are custom made to your specifications when you placed the order.  

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Follow On Facebook

Here is the link to Thomas Schoeller's Fine Art FaceBook

 

 

 

 

 

 

 

 

 

 

 

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Description of Policy from Merchant:

I am committed to providing you with a wonderful personal service and high-quality Fine Art print products when you place your order. I've sold my artwork to over a thousand happy clients and would love to add you to the list of satisfied art lovers. I have a Full 1-Year warranty on my Luxe Products which include all options of my HD Acrylic Mounted pieces and ChromaLuxe MetalPrint photo panels. I offer FREE replacement for any artwork damaged during the Shipping/Handling phase, and also provide FREE replacement for any piece with a defect or quality issue you notice within 7 days. To view our full Policies on how we handle any Exchanges, Replacements or Returns please follow this link. https://www.thomasschoeller.photography/Guarantee-Shipping-Info-and-FAQs

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Descriptions of each Fine Art presentation are available for you to read by hovering Presentation Options in the menu options at the top of each page. Left click on ANY of the media presentations that I offer.

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