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FREE DOMESTIC SHIPPING to all USA Destinations
LIVE PREVIEW! with Augmented Reality -- Try My Art On Your Walls, Now! There's no better Experience for Art Buyers
Questions? I offer FREE Consultations before purchasing my artwork -- Voicemail me at 860-717-2227 to schedule your Appt.
GENERAL SHIPPING INFORMATION
FREE USA SHIPPING & HANDLING for any paper Photo Prints (shipped to USA & Canada) or mounted UltraLite Photo panel orders shipped to USA destinations. I pay those fees for you! Premium print media such as DuraPlaq mounts, AlumaPlaq (MetalPrints), and Acrylic Prints require special packaging and include minimal S/H fees.
There Are No Built-In S/H Fees in my pricing structures! Many artists claim Free Shipping to give the illusion you are getting a deal. You're not, and in most cases, there is additional price padding to cover inspection costs. I get the lowest possible S/H pricing possible through my network of print labs and pass the savings to you.
International Shipping Orders may incur additional taxes and duties depending on delivery at your destination. You are responsible for resolving this with your local government, and any additional costs (above normal S/H fees) are attributed to you. Returns are NOT accepted if you are unable to pay any local taxes and duties so please, be aware of any local to you taxes and duties. Shipments outside the USA to approved destinations are charged normal S/H fees.
Payments Must Be Made in USA Dollar Funds Only: any prints or merchandise including Gift Cards purchased on this website must be paid for in USA dollar funds only
DAMAGE CLAIMS AND CARRIER POLICIES
Shipping & Handling Damage Claims Please note, this is VERY rare --- and all of my art pieces are inspected and packaged by professionals before shipment. My intent is to make any shipping damage claim be resolved as smoothly as possible. My policy is: Any damaged piece that occurs during shipping transit is eligible for replacement at no cost to you. Please take notice, the carriers have strict requirements (protocol) you must follow. Carefully inspect the packaging prior to accepting any visible signs of wear on the shipping container no matter how minor, and make a note with the carrier so they can document it. If a signature is not required by the shipping agent, you MUST take clear photos of any damage to the shipping container prior to opening.
Time Sensitive Carrier Requirements: This is urgent. Shipping Carriers have strict policies stating Damage Claims must be reported within 36 hours of Delivery! NO EXCEPTIONS! The shipping agents notify me of the exact time and dates the package was delivered.
Proof of Damage: After you notify me by email, and provide me with clear -- sharp photos showing the damage to the packaging and the artwork. I will then forward your photos to my print lab for review. Once approved, a replacement will go into production and shipped out to you. They will take up the damage claim with the shipping agent. Depending on the print format, you may be required to repackage the damaged artwork in the exact same manner for returns. If that is the case, I will provide you with the shipping address.
Personal Customer Service
I am committed to providing you with a wonderful personal service experience, and world-class Fine-Art. I have shipped art prints to thousands of thrilled clients throughout the USA & Canada, to Australia, and to European destinations. I look forward to having many more join them. Your satisfaction is my top priority, and you can rest assured I will treat you right to make your procurement of my art an enjoyable experience.
A Full 5-Year Workmanship & Quality Guarantee on Premium Print Formats
I firmly stand behind both the workmanship and quality of my Premium Print Formats with a full 5-year Guarantee. When properly displayed and installed, they are guaranteed not to warp, bend, fade, peel or have the wall mounting system fail. The premium quality print formats included are as follows - HD Acrylic Gallery mounted prints - Prints mounted on DiBond Aluminum (metal) - DuraPlaq mounted prints
Paper Photo print & UltraLite Mounted Photo Panel No-Hassle 14-Day Return Policy
Traditional Print Only (loose prints) and mounted on UltraLite Photo panel prints are backed with a 14-day no-hassle return policy. Exceptions include custom sizes or alterations requested by the purchaser which are not eligible for a return. The 14-day guarantee is void once you have a paper photo print mounted, if you crop or alter it in any manner, have it placed behind a matboard, or in a frame. You are responsible for return S/H fees.
Before returning the artwork, you must notify me directly by email or phone and tell me why you are dissatisfied The artwork MUST be repackaged in the original shipping carton and arrive at my destination in brand new condition. Once it arrives at my return address and is personally inspected by myself -- you will be credited the full amount. Please review my "Returns Policy" below.
HANGING SYSTEM ALTERATION POLICY
If my pieces are altered or modified in any manner, that voids the 5-year quality guarantee. Never alter the hanging system that my premium print formats are intended to be wall-mounted with.
DEFECTS OR QUALITY ISSUES
Print Quality and Defects Contact me within 2 days of receiving your order. It is very important that you carefully inspect your piece in good lighting when it arrives. If the issue is workmanship quality or defect-related, I'll provide a replacement. I require clear and sharp photos taken in good light -- and an explanation of the defect to approve a claim with my partner print lab. Once approved, a replacement goes into production and is shipped out in the same manner as the original piece.
Photographic paper prints are not returnable or refundable after you have them mounted, framed, placed into a frame, or physically crop/resize them in any manner.
Poor Illumination on your new artwork is NOT a Defect or Quality Issue: The most beautiful art pieces, displayed in less than ideal lighting, might not look their best. As luminous as my Premium prints are, they will always benefit from proper lighting to illumination to come to life. I cannot guarantee your indoor lighting quality, therefore, it's important not to judge the detail and overall quality of the piece until you are able to view it in proper lighting or outdoors in brighter natural light.
I am confident you will be pleased with the quality of my fine art prints. However, in the rare case you are not, I offer refunds for any print (see conditions below) returned in brand new condition within one week of receipt. I am notified by the shipper of the exact time and date the carton arrives at the customer's destination. A refund will be processed once we receive the returned artwork. Refunds are not given for prints damaged due to neglectful storage, handling, or display. I am also unable to accept returns for customer-related errors -- such as colors not matching to YOUR iPhone, device, or monitor, or if you ordered the wrong size print.
The following conditions apply:
Premium Print Formats - Acrylic, DuraPlaq and Mounted on Aluminum - These works -- delivered to you (damage-free) are custom hand-made works of art and very costly to be produced. I have never had a request to return any of them. However, if a return is demanded, the return shipping and handling fees are the responsibility of the purchaser, plus a restocking fee of 20%.
Returned MetalPrints, DuraPlaqs, and Acrylic Prints must be repackaged in the exact same shipping carton and manner they arrived in. These cartons are specifically designed for safe artwork transport. If the piece arrives at my destination with any signs of damage from handling or repackaging and is not in pristine gallery condition the return is nullified.
Free Consultations: I take a great deal of pride in making myself available to speak directly with clients to answer ANY questions you may have. Simply leave a Voicemail at 860-717-2227 and briefly let me know how I can assist you. I return calls within 24 hours.
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The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
I am committed to providing you with wonderful personalized customer service. I have a Full 5-Year quality guarantee on my Luxury Print media -- including my HD Acrylic Mounted, DuraPlaq mounts, and Metal Print photo panels. For more information please view my policies here at: https://www.thomasschoeller.photography/shipping-guarantee-return-policy
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All of my Luxury Fine Art Print Formats are meticulously custom-crafted. Only the highest Museum Quality photographic printing methods and mounting materials are used. To learn more about ALL of my print media, go to "Fine Art Prints" in the menu above.
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