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Shipping, Guarantee & Return Policy


  •  Standard Ground is FREE for orders shipped to Lower 48 USA state destinations.
  •  Priority Air Is the standard method I ship Paper Prints and Gallery Mounts to Hawaii and Alaska. (Loose Prints and Gallery Mounted Prints only) Priority Air shipping is NOT available for Acrylic - Metal print or DuraPlaq print orders!
  •  International Shipping Orders may incur additional taxes and duties depending on destination. You are responsible for resolving this with your local government, and any additional costs (above normal S/H fees) are attributed to you. Returns are NOT accepted if you are unable to pay any local taxes and duties. Shipments outside the USA to approved destinations are charged normal S/H fees. 
  • Payments Must Be Made in USA Dollar Funds Only:  any print purchased must be paid for in USA dollar funds only


Shipping - Handling Damage Claims  Please note, this is VERY rare and all of my art pieces are packaged by professionals before shipment. My intent is the make this as smooth as possible IF this would occur. My policy is that any damage to my artwork that occurs during shipping transit is eligible for replacement at no cost to you, however, the carriers do have strict requirements (protocol) and I cover that in the next paragraph below. You cannot cancel an order for a full refund because it was damaged by the freight carrier. Carefully inspect the packaging prior to accepting for any visible signs of wear on the shipping container no matter how minor, and make a note with the carrier so they can document it. If a signature is not required by the shipping agent, you MUST take clear photos of any damage to the shipping container prior to opening

Carrier Requirements: This is urgent. Shipping Carriers have strict policies stating Damage Claims must be reported within 36 hours of Delivery! NO EXCEPTIONS!   The shipper notifies me of the exact time and dates the shipment was delivered.  

Proof of Damage: Provide me with clear/sharp photographic images showing the handling damage to the artwork after you notify me. Once approved, a replacement will be placed into production and shipped out to you. Depending on the print format, you may be required to repackage the damaged artwork in the exact same manner for returns.


Thom Schoeller's personal Satisfaction guarantee for his Luxe print products


I am committed to providing you with wonderful personal service and very high-quality Fine Art print formats. I have shipped art prints to over a thousand happy clients throughout the USA & Canada, even a few to Australia, and Europe. I look forward to having many more join them. You can rest assured I will treat you right and work to ensure your satisfaction. 

My Full 1-Year Workmanship & Quality Guarantee on my Premium Print Formats

I firmly stand behind both the workmanship and quality of my Premium Print Formats with a full 1-year Guarantee. Those print formats are: 

- HD Acrylic Gallery mounted prints.

- Prints mounted on DiBond Aluminum (metal)

- DuraPlaq Mounted pieces 

My 30 Day Guarantee for Print Only and Gallery Board Mounted prints

Traditional Print Only and Gallery Board Mounted prints are backed with a 30-day return policy. Custom sizes or alterations requested of myself by the purchaser are not eligible for a return. Once you have a print mounted or placed behind a mat board or in a frame that voids the 30-day return window. You must notify me before returning the artwork, and the artwork MUST be repackaged in the original shipping carton and arrive at my destination in brand new condition. When it does, and it's inspected you will be credited the full amount. Please review my "Returns Policy" below.   



If my pieces are altered or modified in any manner, that will void the 1-year quality guarantee. Never alter the hanging system that my premium print formats are intended to be wall-mounted with. If you have any of my Frameless pieces custom framed and mounted with traditional wire hanging systems, this also voids the 1-Year quality guarantee. 


Print Quality and Defects  Contact me within 2 days of receiving your order. It is very important that you carefully inspect your piece in good lighting when it arrives. If the issue is workmanship quality or defect related, I'll provide a replacement. I require clear and sharp photos and an explanation of the defect to approve a claim. Once approved, a replacement goes into production and is shipped out in the same manner as the original piece.  

Photographic paper prints are not returnable or refundable after you have them mounted, framed, placed into a frame, or physically crop/resize them in any manner. 

Poor Illumination on your new artwork is NOT a Defect or Quality Issue:   The most beautiful art pieces, displayed in less than ideal lighting, might not look their best. As luminous as my Premium prints are, they will always benefit from proper lighting to illumination to come to life. I cannot guarantee your indoor lighting quality, therefore, it's important not to judge the detail and overall quality of the piece until you are able to view it in proper lighting or outdoors in brighter natural light.


I am confident you will be pleased with the quality of my print formats. I offer refunds for any print (see conditions below) returned in brand new condition within one week of receipt, as notified to me by the shipper. The refund will be processed once we receive the returned artwork. Refunds are not given for prints damaged due to neglectful storage or display. 

The following conditions apply:

  • The patron is responsible for shipping and handling fees for returned merchandise  
  • Returned merchandise must be repackaged in the exact same shipping carton and manner they arrived in. These cartons are specifically designed for safe artwork transport. If the piece arrives at my destination with any signs of damage from handling or repackaging and is not in pristine gallery condition the return is nullified. 
  • Returned merchandise should be insured for its full value  
  • Ordering the "incorrect size" for your application is not the fault of the merchant. Every piece that ships are custom made to your specifications when you placed the order. 
  • CONTACT ME - I will provide you with a Return To Address before you ship the artwork 
  • Refunds are approved only after receiving and thorough inspection of the returned artwork to ensure it's  in perfect condition, and that it can be displayed in an art show or event  


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