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GENERAL SHIPPING INFORMATION
DAMAGE CLAIMS AND CARRIER POLICIES
Shipping - Handling Damage Claims Any damage to my artwork that occurs during shipping transit is eligible for replacement. If the package is visibly damaged during transit DO NOT accept it. Carefully inspect the packaging prior to accepting for any visible signs of wear on the shipping container no matter how minor, and simply make a note with the carrier so they can document it. International shipments outside the USA may incur an exceptionally long time to resolve shipping damage disputes. Please note, such delays for International shipments may void traditional Carrier Requirements and Policies.
Carrier Requirements: This is urgent. Shipping Carriers have strict policies stating Damage Claims must be reported within 36 hours of Delivery! NO EXCEPTIONS! The shipper notifies me of the exact time and dates the shipment was delivered.
Proof of Damage: Provide me with clear/sharp photographic images showing the handling damage to the artwork after you notify me. Once approved, a replacement will be placed into production and shipped out to you. You may be required to repackage the damaged artwork in the exact same manner for returns.
Thoroughly inspect the contents and report any damage or quality issues within 36 hours!
I am committed to providing you with wonderful personal service and very high-quality Fine Art print formats. I have shipped art prints to over a thousand happy clients throughout the USA & Canada, even a few to Australia, and Europe. I look forward to having many more join them. You can rest assured I will treat you right and work to ensure your satisfaction.
My Full 1-Year Workmanship & Quality Guarantee on Luxury Print Formats
I firmly stand behind the workmanship and quality of my Premium Luxury HD Acrylic Gallery mounted prints, and Plaq Mounted pieces with a Full 1-year guarantee.
HANGING SYSTEM ALTERATION POLICY
If my pieces are altered or modified in any manner, that will void the 1-year guarantee. Never alter any float mounted piece by adding a wire-hanger! The french cleat hanging system is the most reliable method to hang wall art.
DEFECTS OR QUALITY ISSUES
Print Quality and Defects Contact me within 2 days of receiving your order. It is very important that you carefully inspect your piece in good light when it arrives. If the issue is workmanship quality or defect related, I'll provide a replacement. I require clear and sharp photos and an explanation of the defect to approve a claim. Once approved, a replacement goes into production and is shipped right out.
Photographic paper prints are not returnable or refundable once you have them mounted, framed or placed into a frame.
Poor Illumination on your new artwork is NOT a Defect or Quality Issue: The most beautiful art pieces displayed in less than ideal lighting can always look bad. As luminous as my Premium prints are, they still require proper lighting to look best. I cannot guarantee your indoor lighting quality, so do not judge the detail and overall quality of the piece until you are able to view it in proper lighting or outdoors in bright light.
I do have a 15-day Return Policy.
If within 15 days you are not thrilled with the print for reasons beyond a defect, S&H damage, or quality issues (quality & workmanship guarantee stated above) and you DID NOT ALTER the piece in any manner I will gladly accept the return.
The following conditions apply:
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I am committed to providing you with wonderful personal service and high-quality Fine Art print products when you place your order. I have a Full 1-Year warranty on my Luxury print Formats including my HD Acrylic Mounted, PlaqMounts, and ChromaLuxe MetalPrint photo panels. For more information please view my policies here at: https://www.thomasschoeller.photography/shipping-guarantee-return-policy
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All of my Luxury Fine Art Print Formats are custom crafted of the highest museum-grade quality materials and archival quality ink.
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The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.
This means you can use the camera on your supported iPhone or tablet to display any piece of art onto an interior wall
Simply click the "Live Preview AR" bar while viewing any artwork. Most accurate size reproduction is attained @ 10 feet from the wall.
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What's in it for you?
- I like to inform the tribe of Brand New Fine Art Nature Print Additions to my online web Galleries
- You may not be ready to purchase that beautiful piece this exact moment, my Newsletters are that friendly reminder you need
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Just for signing up, I'll instantly email you a 15% Incentive Coupon that you can use towards your entire FIRST order.