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GENERAL SHIPPING INFORMATION
DAMAGE CLAIMS AND CARRIER POLICIES
Shipping - Handling Damage Claims Any damage to my artwork that occurs during shipping transit is eligible for replacement at no cost to you. Carefully inspect the packaging prior to accepting for any visible signs of wear on the shipping container no matter how minor, and simply make a note with the carrier so they can document it.
Carrier Requirements: This is urgent. Shipping Carriers have strict policies stating Damage Claims must be reported within 36 hours of Delivery! NO EXCEPTIONS! The shipper notifies me of the exact time and dates the shipment was delivered.
Proof of Damage: Provide me with clear/sharp photographic images showing the handling damage to the artwork after you notify me. Once approved, a replacement will be placed into production and shipped out to you. Depending on the print format, you may be required to repackage the damaged artwork in the exact same manner for returns.
I am committed to providing you with wonderful personal service and very high-quality Fine Art print formats. I have shipped art prints to over a thousand happy clients throughout the USA & Canada, even a few to Australia, and Europe. I look forward to having many more join them. You can rest assured I will treat you right and work to ensure your satisfaction.
My Full 1-Year Workmanship & Quality Guarantee on Luxury Print Formats
I firmly stand behind the workmanship and quality of my Premium Luxury HD Acrylic Gallery mounted prints, and Plaq Mounted pieces with a Full 1-year guarantee.
HANGING SYSTEM ALTERATION POLICY
If my pieces are altered or modified in any manner, that will void the 1-year guarantee. Never alter any float mounted piece by adding a wire-hanger! The french cleat hanging system is the most reliable method to hang wall art.
DEFECTS OR QUALITY ISSUES
Print Quality and Defects Contact me within 2 days of receiving your order. It is very important that you carefully inspect your piece in good lighting when it arrives. If the issue is workmanship quality or defect related, I'll provide a replacement. I require clear and sharp photos and an explanation of the defect to approve a claim. Once approved, a replacement goes into production and is shipped right out.
Photographic paper prints are not returnable or refundable after you have them mounted, framed or placed into a frame.
Poor Illumination on your new artwork is NOT a Defect or Quality Issue: The most beautiful art pieces displayed in less than ideal lighting can always look bad. As luminous as my Premium prints are, they still require proper lighting to look best. I cannot guarantee your indoor lighting quality, so do not judge the detail and overall quality of the piece until you are able to view it in proper lighting or outdoors in bright light.
I am confident you will be pleased with the quality of my print formats. I offer refunds for any print (see conditions below) returned in brand new condition within one week of receipt, as notified to me by the shipper. The refund will be processed once we receive the returned artwork. Refunds are not given for prints damaged due to neglectful storage or display.
The following conditions apply:
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