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Shipping, Guarantee & Return Policy

GENERAL SHIPPING INFORMATION

  •  Standard Ground is FREE for orders shipped to Lower 48 USA state destinations.
  •  2nd Day Air is an extra cost option
  •  International Shipping Orders may incur additional taxes and duties depending on destination. You are responsible for resolving this with your local government, and any additional costs (above normal S/H fees) are attributed to you. Returns are NOT accepted if you are unable to pay any local taxes and duties. Shipments outside the USA to approved destinations are charged full S/H fees. 
  • Payments Must Be Made in USA Dollar Funds Only:  any print purchased must be paid for in USA dollar funds only

DAMAGE CLAIMS AND CARRIER POLICIES

Shipping - Handling Damage Claims Any damage to my artwork that occurs during shipping transit is eligible for replacement. If the package is visibly damaged during transit DO NOT accept it. Carefully inspect the packaging prior to accepting for any visible signs of wear on the shipping container no matter how minor, and simply make a note with the carrier so they can document it. International shipments outside the USA may incur an exceptionally long time to resolve shipping damage disputes. Please note, such delays for International shipments may void traditional Carrier Requirements and Policies.

Carrier Requirements: This is urgent. Shipping Carriers have strict policies stating Damage Claims must be reported within 36 hours of Delivery! NO EXCEPTIONS!   The shipper notifies me of the exact time and dates the shipment was delivered.  

Proof of Damage: Provide me with clear/sharp photographic images showing the handling damage to the artwork after you notify me.  Once approved, a replacement will be placed into production and shipped out to you. You may be required to repackage the damaged artwork in the exact same manner for returns.

Inspect your Thomas Schoeller Fine Art prints once they arrive

 

Thoroughly inspect the contents and report any damage or quality issues within 36 hours! 

 
Thom Schoeller's personal Satisfaction guarantee for his Luxe print products

MY GUARANTEE

I am committed to providing you with wonderful personal service and very high-quality Fine Art print formats. I have shipped art prints to over a thousand happy clients throughout the USA & Canada, even a few to Australia, and Europe. I look forward to having many more join them. You can rest assured I will treat you right and work to ensure your satisfaction. 

My Full 1-Year Workmanship & Quality Guarantee on Luxury Print Formats

I firmly stand behind the workmanship and quality of my Premium Luxury HD Acrylic Gallery mounted prints, and Plaq Mounted pieces with a Full 1-year guarantee. 

HANGING SYSTEM ALTERATION POLICY

If my pieces are altered or modified in any manner, that will void the 1-year guarantee. Never alter any float mounted piece by adding a wire-hanger! The french cleat hanging system is the most reliable method to hang wall art.

DEFECTS OR QUALITY ISSUES

Print Quality and Defects  Contact me within 2 days of receiving your order. It is very important that you carefully inspect your piece in good light when it arrives. If the issue is workmanship quality or defect related, I'll provide a replacement. I require clear and sharp photos and an explanation of the defect to approve a claim. Once approved, a replacement goes into production and is shipped right out.  

Photographic paper prints are not returnable or refundable once you have them mounted, framed or placed into a frame

Poor Illumination on your new artwork is NOT a Defect or Quality Issue:   The most beautiful art pieces displayed in less than ideal lighting can always look bad. As luminous as my Premium prints are, they still require proper lighting to look best. I cannot guarantee your indoor lighting quality, so do not judge the detail and overall quality of the piece until you are able to view it in proper lighting or outdoors in bright light.

RETURN POLICY

I do have a 15-day Return Policy.  

If within 15 days you are not thrilled with the print for reasons beyond a defect, S&H damage, or quality issues (quality & workmanship guarantee stated above) and you DID NOT ALTER the piece in any manner I will gladly accept the return.

The following conditions apply:

  • The patron is responsible for shipping and handling fees for returned merchandise  
  • Returned merchandise must be repackaged in the exact same shipping carton and manner they arrived in. These cartons are specifically designed for safe artwork transport. If the piece arrives at my destination with any signs of damage from handling or repackaging and is not in pristine gallery condition the return is nullified. 
  • Returned merchandise should be insured for its full value!  
  • Ordering the "incorrect size" for your application is not the fault of the merchant. Every piece that ships are custom made to your specifications when you placed the order. 
  • CONTACT ME - I will provide you with a Return To Address before you ship the artwork 
  • Refunds are approved only after receiving and thorough inspection of the returned artwork to ensure it's perfect condition, and that it can be displayed in an art show or event  

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Are You On Facebook? Follow Me and Join the Conversation!

Here is the link to Thomas Schoeller's Fine Art FaceBook

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I am committed to providing you with wonderful personal service and high-quality Fine Art print products when you place your order. I have a Full 1-Year warranty on my Luxury print Formats including my HD Acrylic Mounted, PlaqMounts, and ChromaLuxe MetalPrint photo panels. For more information please view my policies here at: https://www.thomasschoeller.photography/shipping-guarantee-return-policy

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All of my Luxury Fine Art Print Formats are custom crafted of the highest museum-grade quality materials and archival quality ink.

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Augmented Reality is now available to Live Preview my Art prints on your wall

This means you can use the camera on your supported iPhone or tablet to display any piece of art onto an interior wall 

Simply click the "Live Preview AR" bar while viewing any artwork. Most accurate size reproduction is attained @ 10 feet from the wall. 

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Newsletter Sign-Up Form

Ugh, a Pop-up! 

OK, so wait for just a second..... Now that I've got you, let me INVITE YOU to JOIN my Newsletter email list.

What's in it for you? 

- I like to inform the tribe of Brand New Fine Art Nature Print Additions to my online web Galleries

- You may not be ready to purchase that beautiful piece this exact moment, my Newsletters are that friendly reminder you need  

- You'll be the First to know of any new Print Format Options

- And from time to time, I feel like throwing a little Promotional Offer Code out there EXCLUSIVELY to my Newsletter Subscription List! Pssst, that's our little Secret...

Just for signing up, I'll instantly email you a 15% Incentive Coupon that you can use towards your entire FIRST order. 

 

 

 

    

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